RETURNS & CANCELLATION POLICY
If you are not entirely satisfied with your purchase, we’re here to work with you.
Returns & Refunds
We stand behind our products and are strong believers in customer satisfaction. All of our products come with a 30-day, money-back guarantee for new and unopened products based on the delivery date as provided by the shipper.
Used products are typically not eligible for returns or refunds.
However, we do make exceptions on a case by case basis. Please contact us using the information below if you were not fully satisfied with your purchase and we will do our best to accommodate your needs.
If you have a problem please contact us within 28 days of receiving your order.
Although we do everything possible to ensure items are sent out in perfect condition, very occasionally items may get damaged during transit. If an item in your order is damaged upon delivery, please contact us immediately stating that the item in question is faulty and send us a photograph of the item clearly showing the damage, so that we can resolve this for you.
If you believe you have been sent an incorrect item as part of your order (i.e. an item that differs to the one you ordered), please follow the same process and contact our Customer Services team on email@example.com as soon as possible with a photograph of the incorrect item. If you do not receive all of the items that you have ordered please let us know so that we can look into this further to see if this may be arriving in a separate delivery. Depending on the circumstances we may ask you to return the item. In instances such as this, we will refund your return postage costs.
Return by mail
Please Call: 0115 8800129 or Email: firstname.lastname@example.org
Return Address: Returns Department, TCOC Ltd, PO BOX 10762, Nottingham. NG4 9FG
Please note (Disclaimer):
Securely package item(s) in original packaging, including documentation, manuals, etc.
We are not responsible for lost or damaged packages.
Refunds are made to the original method of payment used for your order usually within 10 business days of package receipt, excluding postage costs. If the item is returned due to faulty goods then the postage will be refunded also.
Additional fees will be charged for any product missing the original box, packaging material, contents, accessories, and/or manuals (i.e. any product not in “sellable” condition).
Only available within the United Kingdom
Order Amendment or Cancellation
We're sorry to advise that in most circumstances it is not possible to make changes to or cancel your order once it is placed. This includes making changes to delivery addresses.
Our warehouse work very quickly to pick and pack your orders and we have multiple mail collections each day, so you benefit from the quick delivery our customers tell us they love. It's likely that by the time you contact us, your order will already have been dispatched.